Real casino Terms and Conditions – Malaysia User Guidelines

1 Definitions and Scope of Agreement

In this Terms and Conditions document, the terms "Real Casino", "we", "Platform", and "operator" refer to the entity operating the website realcasino.vin and all related services. The terms "you", "user", "member", and "player" refer to any individual who accesses, registers with, or uses the Real Casino platform.

These Terms and Conditions govern the relationship between real casino and all platform users, including but not limited to account registration, deposits, withdrawals, bonus usage, gaming activity, and communication with our support team. This document should be read together with Privacy Policy and Responsible Gaming Guide ours, which forms part of the overall agreement between you and real casino.

In the event of any discrepancy between the Bahasa Melayu version and any other language version of this document, the Bahasa Melayu version shall take precedence for users in Malaysia.

2 Member Eligibility

To register for and use real casino's services, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Not a citizen or resident of any country where online gambling is prohibited under local law.
• Not listed under any voluntary or mandatory self-exclusion programme.
• Acting in a personal capacity and not as a representative or agent of any third party.
• Not using illegally obtained funds to make deposits into your account.

Real casino reserves the right to verify your eligibility at any time and request additional documents as part of the KYC verification process. Failure to provide the required documents within the specified period may result in your account being suspended until verification is complete.

3 Registration and Account Management

Each individual is permitted to hold one account only at real casino. Multiple account registrations by the same individual, whether using different names, email addresses, phone numbers, or payment details, are strictly prohibited.

During registration, you are required to provide true, accurate, and up-to-date information. Required details include your full name as shown on your identity card, date of birth, active email address, a valid Malaysian phone number, and payment information registered in your own name.

You are fully responsible for:

• Ensuring your account password is kept secure and not shared with anyone.
• Notifying Real Casino immediately if you suspect unauthorized access to your account.
• Ensuring all information in your account remains current and accurate.
• All activity that occurs within your account, whether carried out by yourself or by any third party who gains access through your negligence.

4 Deposits and Withdrawals

Real casino accepts deposits and processes withdrawals in Malaysian Ringgit (MYR) via approved payment methods including FPX, local bank transfers, and supported digital wallets.

Regarding deposits:

• Minimum and maximum deposit limits may vary depending on the selected payment method.
• Deposited funds will not accrue any interest or returns while held in your account.
• Real casino reserves the right to decline or reverse any deposit suspected of being linked to fraudulent activity or money laundering.

Regarding withdrawals:

• Withdrawals must be made to a bank account or digital wallet registered in your own name, consistent with the information in your real casino account.
• KYC verification must be fully completed before your first withdrawal is processed.
• Daily withdrawal limits are subject to your VIP tier and selected payment method.
• Real casino reserves the right to request additional supporting documents for large withdrawals as a standard security measure.
• Withdrawal processing is typically completed in under 5 minutes for local bank methods, subject to the conditions stated.

5 Bonuses and Promotions

All bonuses and promotions offered by real casino are subject to the specific terms and conditions set for each offer. General conditions that apply to all promotions unless otherwise stated are as follows:

• Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Wagering requirements (rollover) must be met before bonus funds can be withdrawn as cash.
• Unused bonuses will expire automatically once their validity period ends.
• Real casino reserves the right to void any bonus suspected of being obtained through abuse or fraud.
• Each promotion has its own wagering requirements, maximum bet limits, and list of eligible games — check the specific details on the Promotions.

Players who display abnormal bonus usage patterns — such as making deposits solely to claim bonuses with no genuine intent to play — may be subject to bonus restrictions or account closure.

6 Game Rules and Outcomes

All games offered at real casino operate on a fair and transparent system. Digital games use an independently audited Random Number Generator (RNG), while live casino games feature real human dealers operating in a controlled environment.

All game results are final and may not be disputed unless there is clear evidence of a technical failure verifiable by Real Casino. In the event of a confirmed technical failure, Real Casino reserves the right to:

• Voiding the rounds or bets involved and refunding the original wager.
• Suspending gameplay until the technical issue is resolved.
• Refusing payment of winnings resulting from software errors or system malfunctions.

Any attempt to exploit software bugs, system vulnerabilities, or use unauthorized third-party software to gain an unfair advantage is prohibited and may result in immediate account closure.

7 Prohibited User Conduct

Real casino users are strictly prohibited from engaging in the following activities:

• Registering more than one account or using another person's account.
• Providing false information during registration or the KYC process.
• Using illegally obtained funds or engaging in any form of money laundering through the platform.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Using bots, automated scripts, or artificial intelligence software to play on your behalf without written permission from real casino.
• Threatening, harassing, or behaving disrespectfully toward any customer support staff or other players.
• Attempting to access restricted areas of the platform or conducting any security testing without prior written authorization.

Violating any of the prohibitions above may result in immediate account suspension or closure, forfeiture of all account balances and bonuses, and legal action where applicable.

8 Account Suspension and Closure

You may close your Real Casino account at any time by contacting our customer support team. Prior to closure, all eligible cash balances (excluding bonuses) will be processed for withdrawal in accordance with the applicable withdrawal terms.

Real casino reserves the right to suspend or close your account without prior notice if:

• There has been a violation of any part of these Terms and Conditions.
• There is suspected activity related to fraud, money laundering, or system manipulation.
• KYC verification failed or submitted documents were found to be invalid.
• There are instructions from the relevant regulatory authority or law enforcement agency.

In the event of account closure due to a breach of terms, Real Casino reserves the right to withhold the account balance pending investigation and is under no obligation to return any funds if the breach is substantiated.

9 Real Casino Limitation of Liability

Real casino provides its platform on an "as-is" basis and makes no guarantee that the platform will always be available, free from interruptions, or technical errors. We make every effort to ensure 24-hour platform availability, but scheduled maintenance and unforeseen events may cause temporary disruptions.

Real casino is not liable for any losses arising from:

• Loss of internet connection on the user's end.
• Unfavorable game outcomes resulting from the inherent risks of gambling.
• Actions by third parties including game software providers or payment processors.
• Circumstances beyond Real Casino's control, such as natural disasters, power outages, or cyberattacks.

10 Amendments to Terms and Conditions

Real casino reserves the right to amend, supplement, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to registered users via:

• Email notifications sent to the address registered in your account.
• In-platform notifications when you log in after changes take effect.
• Updates to this page with a revised amendment date.

Continued use of the real casino platform after any changes constitutes your acceptance of the amended terms. If you do not agree with any changes, you have the right to close your account before they take effect.

For any enquiries regarding these Terms and Conditions, please contact the real casino customer support team via live chat available 24 hours a day within our platform after logging in, or visit the FAQ us for answers to frequently asked questions.